FAQ
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Daily use
GLASSENSE® doesn’t especially love water. To reduce any risk of malfunction, please keep the glasses far from the rain and in a safe and dry place.
Yes, as long as you don’t have your earbuds in when you’re driving. Before starting the car, remember to put the earbuds back in place on the temples of the glasses. We recommend you do the same also if you’re driving other vehicles, like scooters, caravans or bikes.
Sure! GLASSENSE® hosts any type of lenses, also prescription lenses for any need.
GLASSENSE® will be of great help in any noisy situation: in crowded environments such as bars and restaurants, at the supermarket, at the theater and even in nature, where you can select and clearly listen to all the sensory stimuli you choose to focus on.
Yes, but they will sound more blurred and they will interfere a lot less with the understanding of the voice you chose to focus on.
Personal health
Don’t worry! We’re here to help. Fill the form here (https://acoesis.com/glassense/) if you haven’t already. We will get you in touch with the affiliated professional near you so that you can schedule a free trial of GLASSENSE® with the person you have in mind.
GLASSENSE® is safe and it respects the EU policies both as a pair of glasses and as an electronic device.
No. GLASSENSE® is a device that helps you listen in a noisy environment. It empowers people who have an intact sense of hearing, or with minor hearing problems that do not require a hearing aid. For any medium to severe hearing problem that can require the use of a hearing aid, please consult your trusted physician, otolaryngologist, or audiologist.
Charging
No. Please, wait for GLASSENSE® to be fully charged before using it again. We advise you to always wait for a complete charge.
No. For an effective charge (and to avoid ruining the battery!) we advise you to always use the original charger you found in the package.
You just have to connect a USB cable to USB port on the right temple and another USB cable to the USB port on the left temple. Both the USB cables must be connected to the charger. The two temples charge together, so it’s important to connect both cables to the glasses. The charge is complete when the blue lights (one on the right temple, the other on the left) are both on. If you still see two red lights on, it means that the glasses aren’t fully charged yet.
That’s simple: when GLASSENSE®’s battery is 15% low you will hear an acoustic signal saying it’s time to connect the glasses to their charger.
Assistance
Try to charge it and notice if the blue and red lights turn on at the sides of the glasses. If both lights are on, that means that GLASSENSE® just ran out of battery. Wait approximately 2 hours for a complete charge.
No. You can adjust the volume autonomously and choose the settings you prefer, simply by using the buttons on the temples of the glasses. GLASSENSE® will remember your last settings every time you restart it.
Purchase
No. GLASSENSE® is only available through our certified partners, for now. Fill the form here (https://acoesis.com/glassense/) if you haven’t already and find our trusted professional near you.
Of course! GLASSENSE® is available in three sizes: S, M and L. You can also choose between two different models: Modern, with square lenses and Round, with round lenses. Choose the one that better suits your face shape!
